Systems integration
CRM to accounting, warehouse to online store, supplier portal to whatever you plan the week in. Most already have a way in. Few businesses use it.
Plumbers for data
Your best people are plumbing.
The software is usually fine. It's the gaps between it that leak, and none of it shows on a balance sheet. See how many of these you recognise.
Keyed into the CRM, then the accounting system, then a spreadsheet for the weekly report. Three chances to get it wrong.
It runs something important, nobody else understands the formulas, and they're on leave next week.
Not because Tuesday matters, but because that's when somebody has time. Everything downstream waits.
The first is spent deciding which of the four figures is real. By then the month is gone.
And leaves as a PDF, read by a person purely to move six fields into a form.
Stock, addresses, pipeline value: it depends which screen you're on. Everyone has quietly picked a favourite.
Almost nobody needs new software. They need the software they already pay for to stop behaving like four separate businesses.
End to end, from the first survey to the thing running at three in the morning while nobody watches.
CRM to accounting, warehouse to online store, supplier portal to whatever you plan the week in. Most already have a way in. Few businesses use it.
Approvals that route themselves, records that create themselves, the Tuesday job that runs the moment its trigger arrives.
For steps needing judgement, not just movement: reading an invoice, classifying an enquiry, pulling six fields from a document. Used where it beats a rule, nowhere else.
One number, one source, available when you ask rather than four days later.
Every join made by hand is a join that will fail. Quietly, eventually, and at the worst available moment.
The cheapest automation is the step you delete. We look for those first, even when it shrinks the invoice.
No account managers, no handover to a junior. You talk to the person building it, every time.
Not status reports, not slide decks. You should watch the thing running before you've finished paying for it.
Your accounts, your code, your infrastructure, your data. Walk away whenever you like and it all keeps working.
We fix the worst one, prove it holds, then move to the next. Big-bang transformations are how this work got its bad name.
A senior software engineer who has spent his career building the kind of systems this page describes: the integrations, pipelines and automations a business quietly runs on.
No account manager, no sales team, no layer between you and the work. The person who scopes the job writes the code, and answers the phone when it breaks late on a Friday.
Before anything gets built you get a picture of your own business: where information comes in, where it stops, and who moves it by hand.
A short piece of paid work, fixed price, agreed up front. You get a diagram of your current system and a ranked list of the leaks, with what each one costs.
Yours to keep, whether or not you carry on with us.
The smallest job with the biggest bleed, in use in weeks rather than quarters. You judge us on something real, not a proposal.
Once one join is proven, the rest get cheaper. We keep going while there's a leak worth fixing, and say so plainly when there isn't.
Start with a conversation. Describe the job that keeps getting done by hand and we'll tell you straight whether it's worth automating. If it isn't, we'll say so before anybody spends anything.
Based in Aotearoa New Zealand. Working with anyone whose systems have stopped speaking to each other.
Most of it is smaller than you think.
reece@patersonprojects.com